Envíos y Devoluciones

Todos nuestros envíos son por aliados comerciales, Liberty express, Tealca, Zoom, Mrw y transportes locales.

ENVÍOS

  • Embalaje: Todos nuestros productos son empacados cuidadosamente en cajas de cartón y envoplast  para protegerlos.
  • Zonas de envío: Realizamos envíos a todo el país
  • Costos de envío: Los Costos de Envios depende, es GRATIS si tenemos promociones de productos en el mes de lo contrario los costos de envío varían según el peso y la distancia. Puedes consultar los costos específicos al finalizar tu compra. Ofrecemos solo envío estándar .
  • Plazos de entrega: El tiempo de entrega estimado depende de la empresa de envios que se contrate oscilan en 3 a 4 dias habiles. Ten en cuenta que pueden ocurrir retrasos debido a factores externos como condiciones climáticas o festividades.
  • Seguimiento de pedidos: Una vez que tu pedido sea enviado, recibirás una guía con un número de seguimiento para que puedas rastrear el paquete en todo momento.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

DEVOLUCIONES

Para la devolución de productos  te ofrecemos las siguientes opciones:

  • Productos dañados: Si recibes tus productos  dañados, por favor, envíanos una foto clara del producto y del embalaje original dentro de las tienes 7 dias continuos  trascurridos en el momento que recibes el producto.  Evaluaremos cada caso y, si procede, el procedimiento a seguir es enviarlo a Citrus Tienda, hacemos nuestra revisión si el producto no se le pudo dar solución se procede a enviar a la marca. Hoy en dia  las empresas no hacen devolución de producto a menos que el mismo este completamente defectuoso, se envía la marca y la marca tiene un lapso de hasta 45 dias en dar respuesta.
  • No hacemos cambio de producto
  • Errores en el pedido: Si recibiste un producto incorrecto o si falta algún artículo en tu pedido, comunícate con nosotros lo antes posible para coordinar una solución.
  • Toda devolución: si el producto sale defectuoso todos los costos de envio tanto de ida como de vuelta corre por cuenta del cliente, la empresa no  paga o cancela dichos envios.

GRACIAS POR ELEGIR CITRUS TIENDA

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

¿Necesitas ayuda?

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